AI Chatbot — Insurance Knowledge Base
This chatbot uses AI-powered retrieval to search across policy documents from 8 major UK providers. It finds the most relevant sections, runs structured analysis using a proprietary scoring methodology, then streams the answer in real time.
Demo purposes only
This chatbot is a technology demonstration and is not trained on current provider data. Policy wording, condition lists, and product details may be outdated or inaccurate. Do not rely on any information provided here for financial decisions. Always refer to the latest provider documentation and seek professional advice.
I've read the policy documents from 8 major UK insurance providers. Ask me anything — compare providers, check what's covered, or find out which insurer has the strongest definition for a specific condition.
8 Providers
Aviva, Guardian, L&G, LV, Royal London, Scottish Widows, Vitality, Zurich
850+ Document Chunks
Policy documents split, embedded, and indexed for intelligent retrieval — not brute-force context stuffing
Cited Sources
Every answer shows which documents were used and how relevant they were — full audit trail
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20 Mins That Could Save You ThousandsTechnology & Integrations
How It Works
LlamaIndex Vector Store
Policy documents split into 850+ chunks, embedded with OpenAI text-embedding-3-small, and stored in a persistent vector index with content-hash invalidation.
LangGraph State Machine
Query flows through a directed graph: Router classifies intent, Retriever pulls the most relevant chunks, Responder streams the analysis.
Product-Type Tagging
Each chunk is tagged by product section (Income Protection, Critical Illness, Life Cover) so retrieval stays precise — no cross-contamination between product types.
Real-Time Streaming
Server-Sent Events stream tokens directly from Claude as they're generated. Keyword-based routing means zero delay before text appears.
What It Connects To
iPipeline / Webline
Live premium quotes after identifying best provider
Intelliflo / Xplan
Log queries and citations for full audit trail
Iress Exchange
Live product data feeds from providers
CRM Integration
Link adviser queries to specific client records
Provider APIs
Auto-update knowledge base when policy wording changes
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